Whether you’re working at a restaurant, a hotel, a spa, or a store, all have one thing in common: appealing to guests or customers. Most individuals’ first job or current career is likely related to customer service. Going into customer service will test one’s capabilities to satisfy the needs of others and can sometimes be frustrating for some. When serving in customer service, the guest expects to be understood by their server. So, how do you determine if customer service is for you?
For starters, there are many traits that a person should have going into customer service. The qualities of patience, compassion, sympathy, and friendliness, are expectations for a customer service position. At times, some can find appealing to other’s needs to be difficult. There are instances when customers object to the service or store products received. Although the customer may be impolite or confusing, a customer service worker’s job is to keep customers satisfied with their experience. This makes the customer service role a very selfless position to be in.
For others, customer service can be an individual's passion, as it encourages people with
patience and people skills! Roles in society such as being a nurse, teacher, or lawyer are some of the most common jobs suited for some people. One’s passion for helping others can stem from wanting to help their community or being influenced by people such as their family.
With that being said, if patience isn’t an individual’s strength, then a workday full of hurrying and impatient customers can be draining. Despite difficult days, some can return to why they want to work in customer service. Upcoming workers for customer service should ask themselves when they get frustrated at having to do deeds for others, do they feel that they genuinely enjoy helping others or is it an obligation to them?
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